{"id":1444,"date":"2025-03-07T03:07:54","date_gmt":"2025-03-07T03:07:54","guid":{"rendered":"https:\/\/www.felicitysolar.com\/?page_id=1444"},"modified":"2025-09-18T08:43:24","modified_gmt":"2025-09-18T00:43:24","slug":"service-system","status":"publish","type":"page","link":"https:\/\/na.felicitysolar.com\/en\/service-system\/","title":{"rendered":"Service system"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1444\" class=\"elementor elementor-1444\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58208096 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"58208096\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-497391af\" data-id=\"497391af\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-61eec99c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"61eec99c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4a0ce385\" data-id=\"4a0ce385\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a363ea9 ha-has-bg-overlay elementor-widget elementor-widget-ha-icon-box happy-addon ha-icon-box\" data-id=\"2a363ea9\" data-element_type=\"widget\" data-widget_type=\"ha-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\n\t\t\t\t\t\t<span class=\"ha-icon-box-icon\">\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-headset\"><\/i>\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3215dcf0\" data-id=\"3215dcf0\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-333b766a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"333b766a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f126741 elementor-widget elementor-widget-heading\" data-id=\"7f126741\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fast after-sales technical support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-55fe4b0d\" data-id=\"55fe4b0d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7d0624 elementor-position-left elementor-vertical-align-middle elementor-tablet-position-top elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"b7d0624\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"mailto:technicalsupport@felicitysolar.com\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"felicitysupport@felicitysolar.com\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"mailto:technicalsupport@felicitysolar.com\" >\n\t\t\t\t\t\t\tfelicitysupport@felicitysolar.com\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3846f93 elementor-position-left elementor-vertical-align-middle elementor-tablet-position-top elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"3846f93\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/api.whatsapp.com\/send?phone=8618022876286\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"+86\u00a018022876286\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp-square\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 122.8c-72.7 0-131.8 59.1-131.9 131.8 0 24.9 7 49.2 20.2 70.1l3.1 5-13.3 48.6 49.9-13.1 4.8 2.9c20.2 12 43.4 18.4 67.1 18.4h.1c72.6 0 133.3-59.1 133.3-131.8 0-35.2-15.2-68.3-40.1-93.2-25-25-58-38.7-93.2-38.7zm77.5 188.4c-3.3 9.3-19.1 17.7-26.7 18.8-12.6 1.9-22.4.9-47.5-9.9-39.7-17.2-65.7-57.2-67.7-59.8-2-2.6-16.2-21.5-16.2-41s10.2-29.1 13.9-33.1c3.6-4 7.9-5 10.6-5 2.6 0 5.3 0 7.6.1 2.4.1 5.7-.9 8.9 6.8 3.3 7.9 11.2 27.4 12.2 29.4s1.7 4.3.3 6.9c-7.6 15.2-15.7 14.6-11.6 21.6 15.3 26.3 30.6 35.4 53.9 47.1 4 2 6.3 1.7 8.6-1 2.3-2.6 9.9-11.6 12.5-15.5 2.6-4 5.3-3.3 8.9-2 3.6 1.3 23.1 10.9 27.1 12.9s6.6 3 7.6 4.6c.9 1.9.9 9.9-2.4 19.1zM400 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zM223.9 413.2c-26.6 0-52.7-6.7-75.8-19.3L64 416l22.5-82.2c-13.9-24-21.2-51.3-21.2-79.3C65.4 167.1 136.5 96 223.9 96c42.4 0 82.2 16.5 112.2 46.5 29.9 30 47.9 69.8 47.9 112.2 0 87.4-72.7 158.5-160.1 158.5z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/api.whatsapp.com\/send?phone=8618022876286\" >\n\t\t\t\t\t\t\t+86\u00a018022876286\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-806949b elementor-position-left elementor-vertical-align-middle elementor-tablet-position-top elementor-mobile-position-left elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"806949b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"https:\/\/api.whatsapp.com\/send?phone=8618620180651\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"+86\u00a018620180651\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/api.whatsapp.com\/send?phone=8618620180651\" >\n\t\t\t\t\t\t\t+86\u00a018620180651\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2ceb9974 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ceb9974\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-237e8121\" data-id=\"237e8121\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9bcd5ba elementor-widget elementor-widget-heading\" data-id=\"9bcd5ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">01<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a192677\" data-id=\"a192677\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-229dac41 elementor-widget elementor-widget-text-editor\" data-id=\"229dac41\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Felicitysolar has always adhered to the mission of \"devoting ourselves to the popularization of photovoltaic and energy storage systems so that clean energy can benefit every organization, every family and every person\", putting customers' needs first and committing to providing them with high-quality services throughout the life cycle and comprehensively. Through professional, efficient and attentive services, we strengthen customers' trust and confidence in products and achieve long-term beneficial results for all parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-225e6091 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"225e6091\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27f2a3d2\" data-id=\"27f2a3d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3ee317 elementor-widget elementor-widget-ha-text-scroll happy-addon ha-text-scroll\" data-id=\"e3ee317\" data-element_type=\"widget\" data-settings=\"{&quot;text_scroll_type&quot;:&quot;horizontal_line_highlight&quot;,&quot;text_scroll_highlight_opacity&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.1,&quot;sizes&quot;:[]}}\" data-widget_type=\"ha-text-scroll.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ha-split-lines\">\n\t\t\tService process\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5d99acc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d99acc1\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6cdb5cab\" data-id=\"6cdb5cab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-193d8904 ha-infobox-media-dir-top ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"193d8904\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h3 class=\"ha-infobox-title\">Pre-sale consultation<\/h3>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>Create a multi-channel consultation platform, covering telephone, official website, Alibaba International station, Made-in China.com and other online customer service, social media, etc. We also arrange professional technicians to answer customers' questions at any time.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-11d3de50\" data-id=\"11d3de50\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8bf5f4 ha-infobox-media-dir-top ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"a8bf5f4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h3 class=\"ha-infobox-title\">Tracking during sales<\/h3>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>After the customer places an order, arrange a dedicated person to track the progress of the order and quickly feedback information on production, delivery and other links. Coordinate logistics distribution to ensure that the product is delivered to the customer on time and safely, and provide logistics order numbers and query methods to facilitate real-time tracking by customers.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7c8cbcef\" data-id=\"7c8cbcef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02a2188 ha-infobox-media-dir-top ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-ha-infobox happy-addon ha-infobox\" data-id=\"02a2188\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"ha-infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\n\t\t<div class=\"ha-infobox-body\">\n\t\t\t<h3 class=\"ha-infobox-title\">After-sales guarantee<\/h3>\n\t\t\t\t\t\t\t<div class=\"ha-infobox-text\">\n\t\t\t\t\t<p>After customer feedback, the problem, we respond within 12 hours and offer solutions within 24 hours. We make an initial assessment of the problem and document it. If they are simple problems, guide customers to resolve them over the phone or online; If they are complex problems, please arrange local after-sales technicians to arrive at the site within the specified time according to the distance.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-eecec98 e-flex e-con-boxed e-con e-parent\" data-id=\"eecec98\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49c66b7 elementor-widget elementor-widget-ucaddon_custom_cursor\" data-id=\"49c66b7\" data-element_type=\"widget\" data-widget_type=\"ucaddon_custom_cursor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Custom Cursor -->\n\t\t<link id='font-awesome-css' href='https:\/\/na.felicitysolar.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/na.felicitysolar.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Custom Cursor *\/\n\n#uc_custom_cursor_elementor_49c66b7{\n  min-height: 1px;\n}\n\n#uc_custom_cursor_elementor_49c66b7 .ue-message{\n  padding: 10px;\n  border: 1px solid grey;\n  background-color: lightgrey;\n  border-radius: 5px;\n  font-size: 12px;\n}\n\n\/* should be written without #uc_custom_cursor_elementor_49c66b7 *\/\n.uc-mscursor-hidden{\n  display:none !important;\n}\n\n\/* cursor 2: custom cursor *\/\n  #uc_custom_cursor_elementor_49c66b7 .ue_cursor {\n    pointer-events: none;\n    opacity:1;\n    transition: all 300ms ease;\n  }\n\n  #uc_custom_cursor_elementor_49c66b7 .ue_cursor.cursor-inactive {\n    opacity:0;\n  }\n\n  #uc_custom_cursor_elementor_49c66b7 .cursor__ball {\n    display:flex;\n    position: fixed;\n    top: 0;\n    left: 0;\n    z-index: 1000;\n    pointer-events:none;\n    transform: matrix(1, 0, 0, 1, -100, -100);\n  }\n\n  #uc_custom_cursor_elementor_49c66b7 .cursor__ball--small{\n    display:flex;\n    align-items:center;\n    justify-content:center;\n  }\n\n  #uc_custom_cursor_elementor_49c66b7 .cursor__ball--small-inner{\n    display:flex;\n    align-items:center;\n    justify-content:center;\n  }\n\n  \n  \n      #uc_custom_cursor_elementor_49c66b7 .cursor__ball--big{\n           }\n  \n  \n\n\/* attention grabber  *\/\n\/* end attention grabber *\/\n\/* end cursor 2: custom cursor *\/\n\n<\/style>\n\n<div id=\"uc_custom_cursor_elementor_49c66b7\" class=\"ue_cursor-wrap\" data-cursor=\"cursor-2\">\n  \n    \n  \n      <div class=\"ue_cursor ue_cursor-item ue_cursor-item--2\">\n      <div class=\"cursor__ball cursor__ball--big\"><\/div>      <div class=\"cursor__ball cursor__ball--small\">\n        <div class=\"cursor__ball--small-inner ue-floating-chat-blink\">\n                                    \t<\/div>\n        <\/div>\n    <\/div>\n  <\/div>\n<!-- end Custom Cursor -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efb2d6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"efb2d6b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c530d6c\" data-id=\"4c530d6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f5d53a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"3f5d53a0\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-74d79b3f\" data-id=\"74d79b3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6d22a4 elementor-widget elementor-widget-heading\" data-id=\"a6d22a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service content<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5593936c elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"5593936c\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-37ec416c\" data-id=\"37ec416c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4335b96 eael-infobox-content-align--left ha-has-bg-overlay elementor-widget elementor-widget-eael-info-box\" data-id=\"4335b96\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h3 class=\"title\">Technical support<\/h3>            <\/div>\n            <div><p>Establish a professional technical team to provide customers with technical services such as energy storage battery installation and commissioning guidance, usage training, and daily maintenance and maintenance recommendations. Regularly maintain online and offline technical exchange activities to share the latest technical trends and application experience in the industry and help customers improve their technical level.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-46cc8951\" data-id=\"46cc8951\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9142c7 eael-infobox-content-align--left ha-has-bg-overlay elementor-widget elementor-widget-eael-info-box\" data-id=\"e9142c7\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h3 class=\"title\">Supervision and Evaluation Service<\/h3>            <\/div>\n            <div><p>Establish a service monitoring mechanism to collect customer opinions and suggestions through customer satisfaction surveys, service quality return visits, etc. Set up complaint channels, handle customer complaints in a timely manner, and rectify and optimize service issues.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1b05eb59 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"1b05eb59\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6fc33a44\" data-id=\"6fc33a44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b49cfa eael-infobox-content-align--left ha-has-bg-overlay elementor-widget elementor-widget-eael-info-box\" data-id=\"4b49cfa\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h3 class=\"title\">Personalized service<\/h3>            <\/div>\n            <div><p>Provide customized energy storage battery services according to customers' special needs, communicate and collaborate with them throughout the whole process from product design and production to after-sales, and meet their customized application scenarios.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3f936b27\" data-id=\"3f936b27\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64970ed eael-infobox-content-align--left ha-has-bg-overlay elementor-widget elementor-widget-eael-info-box\" data-id=\"64970ed\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox\">\n\t            <div class=\"infobox-content\">\n                    <div class=\"infobox-title-section\">\n                <h3 class=\"title\">maintenance service<\/h3>            <\/div>\n            <div><p>Set up a special maintenance center equipped with professional maintenance equipment and tools. For products within the warranty period, repair or replace defective parts free of charge; Outside the warranty period, provide paid maintenance services and only charge reasonable material and labor costs.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Prompt after-sales technical support felicitysupport@felicitysolar.com +86 18022876286 +86 18620180651 01 Felicitysolar has always adhered to the mission of \u201cdevoting ourselves to the popularization of photovoltaic and energy storage systems so that clean energy can benefit every organization, every family and every person\u201d, putting the needs of customers and [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1444","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/pages\/1444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/comments?post=1444"}],"version-history":[{"count":109,"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/pages\/1444\/revisions"}],"predecessor-version":[{"id":20417,"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/pages\/1444\/revisions\/20417"}],"wp:attachment":[{"href":"https:\/\/na.felicitysolar.com\/en\/wp-json\/wp\/v2\/media?parent=1444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}